SYD FITNESS · SANTA BARBARA
Help & support
Questions about your account, appointments or training? Contact Sean.
Email Seansean@sydfitness.com
Safety & respectful communication
Threats, harassment, hateful or sexually explicit abuse, and sharing another person’s private information without permission are not allowed. Shared text is screened for selected abusive language; screening is not perfect, and reports are reviewed by Sean.
Open Safety & support in the app to report messages, media, comments or other concerns, or to block communication. A reported message is immediately hidden from your conversation. Blocking pauses new communication in both directions, including messages, comments, shared-content updates and their push alerts. Existing records and account deletion remain available. Only the person who set a block can remove it. Contact sean@sydfitness.com if you cannot access these controls.
Common questions
How do I delete my account?
Open Account in the app and choose Request account deletion. You can save a private link to check completion. No phone call or email is required.
I cannot sign in
Use the email connected to your invitation. Choose “Forgot password” on the sign-in screen to request a reset link. If your invitation expired or you need to change your email, contact Sean. Never send your password.
My program is not showing
Finish any outstanding intake and waiver steps, then open Training. If your plan is still missing, ask Sean to check that it is assigned to your account.
How do downloads work?
Download your program while connected to the internet. Uploaded demonstrations can be saved; videos linked from another website need internet. Refresh downloads within seven days. In the iPhone app, use the download icon to open saved training. Reopen online to sync checkmarks before signing out or removing a download.
I am not receiving iPhone notifications
Enable notifications in the app’s iPhone options and in iPhone Settings. Focus or Sleep mode may silence alerts. Use Test notification to check. Messages still appear in your conversation even if an alert is silenced.
How do I change an appointment?
Message Sean from the app. An appointment copied to Apple Calendar is a separate copy: changes in Calendar do not change your SYD Fitness appointment.
How do I report a problem?
Email what you were trying to do, what happened, your device and app version, and a screenshot if helpful. Avoid including private health information or another person’s details in screenshots.
App messages are not monitored for emergencies. For urgent medical help, contact local emergency services.